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Delivery and returns
Fan Club delivers to any country in the world. Shipments within Spain will be made within 2-7 days. International shipments will be made in an approximate period of 2-10 days within Europe and between 10 and 20 days outside Europe, depending on the country of destination. These terms are subject to the availability of the products. In case of lack of availability, Fan Club will contact the Client to indicate the approximate delivery date.
No shipments or deliveries are made on weekends or holidays.
In the event of delay, the Customer must call on Fan Club to fulfill its delivery obligation within an additional period appropriate to the circumstances. If Fan Club does not deliver the goods within said additional period, the Client will have the right to terminate the contract.
The products purchased will be delivered to the address indicated in the order.
An order is considered delivered at the moment the carrier delivers the package or packages to the Customer and the latter signs the delivery receipt document. It is the responsibility of the Customer to verify the status of the merchandise upon receipt and to indicate any defects on the delivery receipt.
- Right of withdrawal and cancellations:
Right of withdrawal:
The Customer has the right to withdraw from the contract within 14 calendar days from the day the Customer or a third party indicated by the Customer, other than the carrier, acquires physical possession of the goods.
To exercise the right of withdrawal, the Client must notify us of her decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). The Client may use the model withdrawal form that appears at the end of these terms and conditions, although its use is not mandatory. Proof of having exercised this right corresponds to the Client, so we recommend that you use means of delivery that allow such accreditation (for example, certified mail).
Our contact details for the purpose of notifying the withdrawal are: firstname.lastname@example.org / Rambla Lluis Sanpere, 1, 25200 Cervera
To meet the withdrawal period, it is sufficient that the communication regarding the exercise by the Client of this right is sent before the corresponding period expires.
In the event of withdrawal by the Customer, we will refund all payments received, including the shipping costs of the order (with the exception of the additional costs resulting, where appropriate, from the choice by the Customer of a different delivery method to the least expensive mode of ordinary shipping that we offer), without any undue delay, and, in any case, no later than 14 calendar days from the date on which the Customer informs us of their decision to withdraw from this contract. We will proceed to make the refund using the same method of payment used by the Client for the initial transaction, unless the Client has expressly provided otherwise; In any case, the Client will not incur any expenses as a result of the refund.
The Client must return or deliver the goods directly to us at the address Rambla Lluis Sanpere, 1, 25200 Cervera, without any undue delay and, at the latest, within 14 calendar days from the date on which the Client communicates his withdrawal. The term will be considered fulfilled if the Customer returns the goods before said term has expired.
We may withhold the reimbursement until we have received the goods, or until the Customer has presented proof of their return, depending on which condition is met first. If the goods have suffered damage, the damage caused will be deducted from the amount to be reimbursed depending on the degree of deterioration.
The Customer must bear the cost of returning the goods. As a guide, the customer can check the costs in case of making the return on the following page: www.correosexpress.com.
The Client will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and operation of the goods.
Cancellation of order:
The Customer may cancel the order by sending an email to email@example.com or by calling +34 973 532 015. The cancellation will only be effective if the Fan Club receives the cancellation request before the order leaves. The cancellation will have no cost for the Client. If Fan Club receives the cancellation request after the order has been issued, the Client must exercise their right of withdrawal and will bear the return costs in the terms indicated in the previous section.